Terms and conditions
Administrator of the online shop
The administrator of the adventtikalenteri.fi online shop is Suomen Partiolaiset – Finlands Scouter ry (The Guides and Scouts of Finland) (hereafter SP-FS), business ID 0202252-9.
The advent calendar is a fundraising product for The Guides and Scouts of Finland that is exempt from value added tax, and its price does not include value added tax (Section 4 of the Value Added Tax Act).
Suomen Partiolaiset – Finlands Scouter ry
Töölönkatu 55
00250 Helsinki
Business ID 0202252-9
(09) 8865 1100, palvelu@partio.fi
Orders and payments
The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart at the checkout of the online shop.
By placing an order, you accept these terms and conditions of delivery, the prices of the products and the delivery costs. Delivery costs are order-specific and depend on the number of calendars ordered, the time of the order and the country of delivery.
An order confirmation is sent to the e-mail address provided by the customer. The order confirmation contains the products ordered and the price.
The advent calendar is a fundraising product for The Guides and Scouts of Finland that is exempt from value added tax, and its price does not include value added tax (Section 4 of the Value Added Tax Act).
Examples of postal charges
| Country of delivery | Pcs | 15.10.-10.11. Postal charge | 11.11.-3.12. Postal Charge |
| Finland | 1 | 3,95 | 5,50 |
| Finland | 2 | 5,45 | 5,50 |
| Finland | 3 | 5,45 | 5,50 |
| Finland | 4 | 5,45 | 5,50 |
| Finland | 5 | 5,45 | 5,50 |
| EU | 1 | 6,94 | 8,44 |
| EU | 2 | 11,29 | 13,22 |
| EU | 3 | 11,29 | 13,22 |
| EU | 4 | 11,29 | 13,22 |
| EU | 5 | 18,23 | 22,19 |
| Rest of Europe | 1 | 5,92 | 6,96 |
| Rest of Europe | 2 | 9,84 | 11,49 |
| Rest of Europe | 3 | 9,84 | 11,49 |
| Rest of Europe | 4 | 9,84 | 11,49 |
| Rest of Europe | 5 | 15,79 | 19,29 |
| Other countries | 1 | 7,70 | 15,65 |
| Other countries | 2 | 13,98 | 26,50 |
| Other countries | 3 | 13,98 | 26,50 |
| Other countries | 4 | 13,98 | 26,50 |
| Other countries | 5 | 37,52 | 37,52 |
Payment service provider
The payment transfer and payment service provider is Paytrail Plc (2122839-7), in cooperation with Finnish banks and credit institutions.
Paytrail Plc or Paytrail Plc Adventtikalenteri.fi is shown as the payment recipient on the bank statement or credit card invoice. Paytrail Plc transfers the payment to the vendor. Paytrail Plc is a licensed payment institution.
Paytrail Plc
Innova 2, Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
Payment options
It is possible to pay for the order in the advent calendar online store with the most common credit cards, online banking and the MobilePay mobile payment application.
Delivery
The products are sent within two working days of receiving the order. A delivery confirmation of the order will be sent by e-mail to the e-mail address provided by the customer when the order has been processed and is ready for delivery.
The products are delivered as a Posti Economy letter, small parcel or parcel. We are not responsible for delivery delays caused by the post office.
SP-FS has the right to deliver the products in more than one delivery.
Regional restrictions on deliveries
It is possible to order the Advent calendar to all countries that are not subject to international sanctions or other restrictions on postal traffic.
Exceptions
If there is a delay in the delivery of the order and the calendar cannot be sent within the deadline, the online store administrator will immediately contact the customer by email.
Cancelling the order
The advent calendars are covered by a 14-day right of return under the Consumer Protection Act, starting from the date or reciving the shipment. The right to return the calendar only concerns unused, saleable calendars still in their original packaging.
If the product meets the return policy requirements, we will refund you the cost of the product.
You will be refunded within 14 days of the day you informed us about wanting to cancel your order. If the product has already been sent and you return it, you will be refunded as soon as the product has been recieved and reviewed.
Paid shipping costs will not be refunded in returns.
The refund will be paid using the same payment method used to pay for the original order.
You can read more on the right to cancel an online order on the website of Finnish Competition and Consumer Authority.
You can cancel your order by contacting the online store using the Cancel your order- function above or by sending an email to palvelu@partio.fi.
The return address for products is:
Suomen Partiolaiset – Finlands Scouter ry
Töölönkatu 55
00250 Helsinki
Include the original order number, your name and your contact information in the return.
Please pack the products carefully for them to arrive saleable. The products can be returned in the original shipping package or other durable package.
Defective products and other problem situations
The customer must immediately notify palvelu@partio.fi of an incomplete delivery, a faulty product or if a product has been lost in transportation. The primary method of correction is to replace the faulty advent calendar with a faultless one.
Other information
SP-FS shall have the right to change these terms and conditions unilaterally. By using the service, the user accepts the terms and conditions of the service in force at the time in question.
SP-FS shall not be liable for any delays caused by force majeure or for any indirect damage due to the faulty condition of the products or delayed delivery.